We accept
Visa, MasterCard, American Express, and Discover.
Your card is not charged until your order is ready to ship.
When you place your order, your credit card is pre-authorized
for the full amount of the charge, which simply reserves
that amount of your card's credit line.
Your billing address must match the address
on your credit card.
In order to reduce the potential for fraud, we ask that
the billing address you supply match the address used on
your credit card statement. If the addresses don't match, we
may contact you to ask for further information before shipping
the order.
Pricing and Sales Tax Policy
All prices are listed in U.S. dollars.
We collect sales tax for all retail orders shipped to addresses in
the state of Florida,
according to the current tax
rate for the destination city.
(Per state tax regulations, shipping is taxable on
orders shipped to Florida.)
All requests for exemption
from sales tax must be accompanied by a copy of your
seller's permit or tax waiver certificate.
Shipping
We ship using US Postal Service (US Mail)
and United Parcel Service (UPS) - you will be able to view
and select your shipping options during checkout.
UPS cannot ship to Post Office Boxes - if your address
is a post office box, please select one of the US Mail options
for shipping. If your address appears to be a post office box,
but you have selected UPS, we may contact you to verify that
UPS can deliver to your address.
Orders for in-stock items will be shipped
within three business days.
We will contact you by email in the
rare event that shipping will be delayed, or if there is a
change needed in shipping costs.
Our shipping department observes the usual holidays -
the shipping services we use have their own holiday schedules:
We ship to all 50 states in the United States and to
many other countries.
All shipments are insured
- when you place your order online, the shipping prices
include insurance for your order.
Order Change and Cancellation Policy
If you find an error on your order receipt -
please contact us immediately by email to
customer-service@technonllc.com or by telephone at (866) 376-9984, or follow the
directions on your order receipt.
If you wish to change or cancel your order -
please contact us immediately by email to
customer-service@technonllc.com or by telephone at (866) 376-9984, or follow the
directions on your order receipt.
We endeavor to ship your order quickly - often the
same business day. As such, if you need to cancel your order,
please do so quickly by calling us at
(866) 376-9984. If your order has not shipped,
we are happy to modify or cancel, as you wish.
Your order cannot be changed or cancelled after it
has been shipped - if the order has not left our facility,
we can change or cancel it. After it has left our facility,
you will need to wait until you receive it, then follow
our Return Policy stated below.
Return and Refund Policy
If you receive the wrong item(s) due to our error,
contact us within 7 days of receipt
(via email to
customer-service@technonllc.com or telephone at (866) 376-9984).
We will arrange for the shipper to pick up the incorrect
item(s).
In most cases, we will also cross-ship the correct items to
you, and we will pay for any additional shipping charges.
In the event of damage, you must contact both us and
the shipper (usually USPS or UPS)
within 7 days of receipt of the package.
You must retain all packaging (in addition to the damaged
item) for examination by the shipping company.
Typically, the
shipper will contact you to pick up the damaged pieces.
We will arrange to ship a replacement item to you at
no additional charge.
If for any other reason you decide to return your items,
you must notify us within 30 days of receipt of your
package
(via email to
customer-service@technonllc.com
or telephone at (866) 376-9984) and obtain an RMA number.
We will arrange for you to return the item and,
upon receipt of the item in good condition, will credit your
credit card account for the full purchase price of the item
in question.
You will be responsible for the shipping costs.
Privacy Policy
What information is collected:
When you choose to purchase products on the
Technon web site, we will request personal
identification information such as your name and
e-mail address as well as transactional information
such as your credit card number and shipping address.
How does Technon use your personal information:
Technon will only use your personal information
internally to track and process your order.
Technon does not share any of your personal
identification or
transactional information with any person or entity
other than our credit card processing company.
The credit card processing company may only use
this information to validate and bill your credit
card account for the goods purchased.
Who else may receive my information:
No one. We do not give or sell your information
to anyone else.
No other third party receives your personal
identification or other transactional data.
Cookies
We use cookies to associate your shopping
cart with your browsing session.
We do this by creating a
single cookie, which is simply an identification number
for your session.
This cookie is only assigned for the duration of
your browsing session,
and should be deleted automatically
when your session ends.
No identifiable personal data
is contained in the cookie.
Your E-Mail Address
We will never give or sell your email address
to a third party, nor will we allow a third party to use
our systems to send you email.
We will use your email address to contact you regarding
your order.
If you have asked to be placed on our mailing
list, we will also use your email address to send you
occasional messages regarding sales and specials,
and the availability of new products.
Policies Subject to Change
While we reserve the right to modify or
alter our policies,
we will not reduce your rights under our Privacy or
E-Mail policies without first notifying all subscribers
to our mailing list and providing each with the option
to be removed from the list.